Returns & Exchanges
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Pre-owned and one-of-a-kind items
- Home & Gift items (including home décor)
- Towels
- Bedding
- Jewelry
- Hair accessories
- Sale items
Because many of our products are limited-quantity finds or are sold for personal-use and hygiene reasons, these items cannot be returned or exchanged.
Every product listing will clearly indicate if an item is pre-owned, and its condition will always be described so you can shop with confidence.
Please review each product description carefully before purchasing, as all final sale items are clearly identified within the listing.
We want you to love your purchase.
If something isn't quite right, we're here to help.
Returns for Eligible Items
Returns are accepted only on eligible brand-new merchandise within 14 days of delivery.
To qualify for a return, items must be:
- Brand new, unworn, and in their original condition
- Have all original tags attached
- Be unwashed
- Be free of odors, stains, pet hair, smoke, or damage
- Be returned in the original packaging whenever possible
Please note that Final Sale Items listed above are not eligible for return or exchange.
Exchanges
If you would like to exchange an eligible item for a different size or color, please contact us within 14 days of delivery.
Customers are responsible for all shipping costs associated with exchanges.
Please note that exchanges are subject to product availability. Because many of our items are boutique or limited-quantity finds, an exact replacement may not always be available.
If an exchange cannot be completed due to limited inventory, we'll gladly offer store credit or a refund to your original payment method once the approved returned item has been received and inspected.
Refunds & Store Credit
Once your returned item has been received and inspected, we'll notify you of the status of your return.
If approved, you may choose:
- A refund to your original payment method, or
- Store credit to use toward a future Rebel West purchase.
Refunds will be processed to your original payment method and may take 5–10 business days to appear, depending on your financial institution.
Store credit can be issued immediately once you choose the store credit option during the return process, allowing you to shop for a replacement without waiting for your bank to process a refund.
Return Shipping
Customers are responsible for return shipping costs on returns and exchanges unless the item arrived damaged or we made an error with your order.
If you are requesting an exchange, you'll be responsible for shipping the original item back to us. We'll provide details on completing your exchange after we receive and inspect the returned item.
How to Start a Return or Exchange
Please do not return any merchandise without first contacting Rebel West. Unauthorized returns may be refused or returned to the sender.
To request a return or exchange, please contact us at:
Please include:
- Your order number
- The item(s) you'd like to return or exchange
- The reason for your request
We'll provide you with the next steps and return instructions.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Photos of the damaged or incorrect item
- Photos of the packaging (if applicable)
If the damage or error is confirmed, Rebel West will cover the return shipping cost and work with you to provide a replacement (when available) or a refund. Claims submitted after 48 hours of delivery may not be eligible for replacement or reimbursement.
Our Promise
Every order is personally selected, carefully inspected, and packed with care before it leaves Rebel West. We take pride in providing accurate product descriptions and photos so you can shop with confidence.
If you ever have a question before placing an order, we're always happy to help.